Cisco support (was [6bone] routing problem)

[Gert Doering]

Hi,

On Tue, Aug 13, 2002 at 10:46:37AM -0700, Michel Py wrote:
> > Paul Aitken wrote:
> > "Cisco" means thousands of individual people. It's regrettable
> > that any of them exhibit this unfortunate attitude, but I'm
> > sure no company likes negative publicity.
> 
> You don't get it, do you. What if individuals that happen to work for
> Microsoft came posting each time someone said "Microsoft sucks" on a
> public forum?

If those individuals offer technical advertise, and offer to actually 
work with you to *fix* those issues that are appearing, I will warmly
welcome those Microsoft individuals.

> Fortunately, Microsoft employees don't. This is not a place for vendors
> to try to convince the audience that they do not suck, and this applies
> to Cisco as well as everyone else.
> 
> People that post here typically know what Cisco's IPv6 support email
> address is; if they feel like contacting Cisco support they will do it
> on their own and I say again that you have no business reminding it
> publicly to the list.

I disagree.  The ipv6-support address is *not* well-known, unless you
happen to be one of the Cisco IPv6 EFT beta testers (which I am, so
I know about it) - I am sure that Sascha will appreciate the direct
contact into Cisco IPv6 development.

The fact that *you* seem to have a big problem with Cisco in general
and every single person that works for Cisco doesn't mean everybody
else agrees with you.

I *want* vendor contacts that actually care about fixing things in their
software or hardware.  And I *want* vendor contacts to read *and write*
on public mailing lists that happen to see problem reports about their
stuff here and then.  Be it Cisco, Juniper, everybody else.  (Well, in
this place "... as long as it is IPv6 related").

Gert Doering
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