[6bone] RFC2772 rewrite

[Daniel Austin]

Hi Guys/Girls(?),

----- Original Message -----
From: "Paul Aitken" <paitken@cisco.com>
To: "Nicolas DEFFAYET" <nicolas.deffayet@ndsoftware.net>
Cc: "Robert J. Rockell" <rrockell@sprint.net>; "6BONE List" <6bone@mailman.isi.edu>
Sent: Wednesday, November 13, 2002 5:52 PM
Subject: Re: [6bone] RFC2772 rewrite


> Nicolas,
>
> > A pTLA is managed by many people.
>
> Allegedly, yes.

See my previous mail :P

> > If a network is correctly managed, there is always someone available for
> > solve technical problems.
>
> Not so. Cisco doesn't require us to work 24 x 7, though we enjoy our
> work so much that we're often available out of hours - and I'm sure the
> same holds true for other pTLA's too. But I expect that many technical
> contacts from existing pTLA's will be out of touch while they travel to
> the IETF.

This is often the case (in UK companies at least) where time during the day is limited.  (a good example is me sending this email at
11:50pm :P)
As a non-profit making venture, i'd imagine a lot of companies are working out of hours for ipv6 - and we're glad of that! (Thanks
to Paul for always responding to me in a timely manner - usually out of hours :P)

> Presumably if you take your girlfriend away for the weekend then either
> you persuade her to let you take your laptop computer with you, or you
> get Mike Cheney to stand in for you, right?

Or Chris Burton or Bruno Nash or Myriam Morel :P

> > Autoresponder or ticketing system don't solve the problem of reply and
> > the technical problem.
>
> Yes, that was my point exactly - but they do meet the wording of your
> requirement of a response within 24 hours. Having 99.9...% of queries
> responded to in under a minute looks great as a statistic, but is
> totally useless unless there's human intervention to back it up.
>
> So best to ask for the human intervention rather than the response, eh?

A human response is the best response.  I really don't feel that i'm being helped if i get an auto-generated email telling me
someone is looking into it.  Now, if i get an email from a human - i feel much happier knowing that someone has actually read my
email, understands it and recognises there is a problem.  Sometimes this is half the problem in itself!



Daniel.


> --
> Paul Aitken
> IPv6 Development, Cisco Systems Ltd, Edinburgh, Scotland.
>
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