[6bone] routing problem

[Michel Py]

Paul,

You have no business coming on the 6bone mailing list or any IETF or
public mailing list with the typical Cisco attitude that says "you
should have asked us first".

A good half of the 6bone mailing has more operational experience with
Cisco routers than most of your team.

I am sorry that you have to pay the consequences of TAC's incompetence,
but I deal with one company (Cisco) not with individuals.

Look at the email archives. Cisco is the only vendor with this attitude
on public mailing lists.

I warn you not to do this too often as I have a huge pile of documented
dirty laundry with Cisco support that nor you neither your management
wants to see washed publicly.


Michel Py
CCIE #6673.


-----Original Message-----
From: Paul Aitken [mailto:paitken@cisco.com] 
Sent: Monday, August 12, 2002 3:34 PM
To: Michel Py
Cc: 6bone@ISI.EDU
Subject: Re: [6bone] routing problem

Michel,

> And maybe the clever thing to do for Cisco would be to understand that
> the reason people come here asking Cisco questions is because they are
> tired of dealing with Cisco support, or the lack of it thereof.

Well I'm sorry if at any time you've felt let down by Cisco Support.

While I can't speak for Cisco TAC, I believe that we, 
ipv6-support@cisco.com, do a very good job of trying to understand each 
individual user's unique situation and work with them to resolve 
whatever issues they're facing.

ipv6-support typically receives around 25 customer emails a week, 
including requests for information, tunnel requests, feature requests 
and bug reports.

Considering that we're not Cisco TAC, we're not a call centre, we 
(allegedly) don't work 24 x 7 (although it's 11.30pm here in Scotland), 
we're a small team and we actually have real development work to do, I 
think it's amazing that we somehow find the time to help customers 
individually.

I don't know many other companies that offer direct access to their 
development engineers. In fact, I know some who charge a lot of money 
for that sort of service.

So please, read the signature below carefully. I'm not a TAC engineer, 
I'm a software engineer working on IPv6 development. Cisco ipv6-support 
is not Cisco TAC. We're a small group of engineers who are enthusiastic 
about developing IPv6 solutions, and we'll do our very best to help you 
with any IPv6 problems.

Cheers.
-- 
Paul Aitken
IPv6 Development, Cisco Systems Ltd, Edinburgh, Scotland. EH6 6LX