[6bone] RFC2772 rewrite

[Robert J. Rockell]

I would agree that sometimes, guaranteeing resolution in a timely manner is
difficult. Learning curves aside, bugs in all forms of software, from
end-system, to DNS, to Router, can provide for delay times in excess of 24
hours.  this is permissible, so long as the pTLA can scope the problem to
minimize impact on the global 6bone, right?

Thanks
Rob Rockell
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On 13 Nov 2002, Nicolas DEFFAYET wrote:

->On Wed, 2002-11-13 at 16:32, Paul Aitken wrote:
->Paul,
->
->>  > If I don't hear anyone complain in 24 hours (good number to use)
->>  > we'll stick that in there :)
->>
->> *complain*
->>
->> While I appreciate the sentiment behind this suggestion, and wouldn't be
->> surprised to find that most folks on the list meet the requirement, I'd
->> expect that there are some folks who do actually have a life and
->> actually do non work-related things at the weekend <gasp!> and I
->> wouldn't want to discourage that in any way!
->
->>From RFC2772:
->
->   2. The pTLA Applicant MUST have the ability and intent to provide
->       "production-quality" 6Bone backbone service. Applicants must
->       provide a statement and information in support of this claim.
->       This MUST include the following:
->
->
->      a. A support staff of two persons minimum, three preferable, with
->          person attributes registered for each in the ipv6-site object
->          for the pTLA applicant.
->
->
->A pTLA is managed by many people.
->
->If a network is correctly managed, there is always someone available for
->solve technical problems.
->
->> Besides, there are plenty of other times when we're out of touch for
->> more than 24 hours, during which time we expect our networks to run
->> happily without our constant supervision, right?
->>
->> As Daniel said:
->>
->>  > I don't think that 24hours is bad for a *response* - maybe not
->>  > resolution though.
->>
->> An autoresponder or ticketing system would meet the response requirement
->> without actually dealing with the problem in any way :-(
->>
->> So what are we trying to achieve? To force the pTLA holder to respond,
->> or to encourage them to resolve the technical issue? What would happen
->> if it took 48 hours to respond to an issue - would the time police
->> reject the holder's pTLA? Will someone volunteer to be "big brother" to
->> ensure timely responses?
->
->Autoresponder or ticketing system don't solve the problem of reply and
->the technical problem.
->
->Best Regards,
->
->Nicolas DEFFAYET, NDSoftware
->NOC Website: http://noc.ndsoftwarenet.com/
->FNIX6: http://www.fnix6.net/
->